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Hotel PMS guide: costs and how to choose

A plain-language guide for hotel, hostel and guesthouse owners in Thailand.

What is a PMS?

A PMS (property management system) is the main system of a hotel: the room calendar, bookings, check-in and check-out, receipts and reports. A good PMS connects to Agoda, Booking.com, Trip.com and Airbnb so availability and rates match on every channel automatically, which stops overbookings.

How much does a PMS cost?

The cost has three parts. The prices below are Hotelnix fixed prices, with no commission on your bookings.

CostBillingPrice from
PMS software (Smart Order PMS, 1–5 rooms)Monthly฿899
PMS setup + OTA connectionsOne-time฿2,990
Hotel management (optional)Monthly฿4,990

Bigger properties pay for the software by room count, and hostels by beds; quotes are free. Be careful with companies that take a percentage of your bookings: when your sales grow, so does what you pay.

See all prices

How to choose a PMS (especially for guesthouses on Trip.com and Agoda)

  • Two-way connections to Trip.com, Agoda, Booking.com and Airbnb, with instant availability updates
  • Easy to use on a phone, so staff learn it quickly
  • A clear monthly price with no percentage of your bookings
  • A local team in Thailand that replies fast on LINE or WhatsApp
  • Your data stays yours and you can move it if you leave

For guesthouses and small hotels that sell to Chinese travellers on Trip.com and also on Agoda, we recommend Smart Order PMS (DingDanDao), which is backed by investment from Trip.com and comes at a partner price through Hotelnix Thailand. We also set up any other PMS, such as Cloudbeds, Beds24 and Hotelier Guru.

See Smart Order PMS and the partner price →

Hotel POS and dashboard systems

Besides the PMS, hotels with a restaurant, café or minibar need a POS system that works reliably, and a dashboard that shows sales, occupancy and revenue on one screen. Most modern PMS have reports built in. We set up reports that are easy to read and send a monthly summary in our hotel management plans.

Hotelnix does not make its own software. We are the team that sets systems up and looks after them: we pick the right program for you, set up the PMS, POS, Wi-Fi and CCTV, and keep them running with our hotel IT support. See hotel IT support →

Switching in four steps

  1. Free advice Tell us your rooms and channels and we recommend the right system.
  2. Setup We set up rooms, rates and users and move your existing bookings.
  3. Connect OTAs and test We map rooms to Agoda, Booking.com, Trip.com and Airbnb and run test bookings.
  4. Train and go live We train your team in Thai or English and switch on.

Frequently asked questions

Cannot find your answer? Call us or message us on LINE.

How much does a hotel PMS cost per month in Thailand?

PMS software is a monthly fee that depends on your room count. For small properties, Smart Order PMS Pro (1–5 rooms) starts at ฿899 a month through Hotelnix. Setup and OTA connections are a one-time fee from ฿2,990. There is no commission on your bookings.

Which PMS is best for a small hotel or guesthouse?

Choose one with two-way connections to Trip.com, Agoda, Booking.com and Airbnb, an easy mobile front desk, a clear monthly price and local support. For guesthouses selling on Trip.com and Agoda we recommend Smart Order PMS, but we set up any PMS.

Can I keep my current PMS?

Yes. We set up and connect the PMS you already use, such as Cloudbeds, Beds24, Hotelier Guru or others. You do not have to switch if you do not want to.

Does Hotelnix take a commission?

No. We charge only the fixed prices shown on our pricing page and never take a percentage of your bookings.

How do I choose a hotel PMS software company?

Check that the program really connects to the OTAs you sell on, has a clear monthly price, takes no percentage of your bookings, and has a setup and support team in Thailand. Hotelnix does not sell its own software: we help you choose and set up the right one, such as Smart Order PMS, Cloudbeds or Beds24.

Can Hotelnix set up a hotel POS system?

Yes. We set up and look after POS systems for hotel restaurants, cafés and minibars, together with Wi-Fi networks and CCTV, as part of our hotel IT support.

Do you work with hotels outside Thailand, such as Indonesia or Malaysia?

Our team is based in Thailand and most setup work is done online. Message us on WhatsApp and we will check how we can help your property.

Not sure which PMS fits your property? Ask us for free

Call, LINE or WhatsApp us, or pick a plan and order online. No commission on your bookings, just clear fixed prices.